Reusable and Erasable Metal Writing Pens

5-Day Return and Refund Policy

1. Eligibility: Products must be returned within 5 days of delivery. Items must be unused, in original packaging, and with all tags intact.

2. Initiation: To initiate a return, contact our customer service team within 5 days of receiving your order. Provide your order number, reason for return, and supporting materials including an unboxing video and a clear image of the product along with the bill.

3. Unboxing Video and Product Image:

• Unboxing Video: Record a clear video while unboxing the product. The video should capture the condition of the package, the unsealing process, and the product in its original state.
• Product Image with Bill: Take a clear image of the product along with the bill or invoice. Ensure the product and bill details are clearly visible.

4. Approval: Once your return request and supporting materials are received and reviewed, you will receive a return authorization and instructions on how to send your item back to us.

5. Refund Process: Upon receiving and inspecting the returned item, we will process your refund. Refunds will be credited to the bank account or UPI ID you provide within 7-10 business days.

6. Exclusions: Certain items, such as perishable goods, custom products, and final sale items, are not eligible for return or refund.

1️⃣ What is your return policy?

At FlexShop, we offer a 5-Day Easy Return Policy on eligible products. If you are not satisfied with your purchase, you can request a return within 5 days of delivery for a refund or exchange.

2️⃣ How do I request a return?

To request a return:

• Contact our customer support team within 5 days of delivery.
  
• Share your Order ID and reason for return.
  
• Provide clear images (if the product is damaged or defective).
  
• Our team will guide you through the next steps.
  

3️⃣ Are there any items that cannot be returned?

Yes, the following items are not eligible for return:

• Used, damaged, or altered products.
  
• Products without original packaging, tags, or accessories.
  
• Clearance or final sale items.
  
• Personal care or hygiene products.
  
• Customized or made-to-order items.
  

4️⃣ What condition should the item be in to qualify for a return?

To be eligible for return, the item must:

• Be unused and undamaged.
  
• Be returned in its original packaging.
  
• Include all tags, manuals, and accessories.
  
• Be in the same condition as delivered.
  

5️⃣ Will I be charged a restocking fee?

No, FlexShop does not charge any restocking fee. However, return shipping charges may apply unless the product was damaged, defective, or incorrect.

6️⃣ How long does it take to process a return?

• Once we receive the returned item, it will be inspected.
  
• Approval or rejection will be notified within 3–5 business days.
  
• If approved, refunds will be processed within 5–7 business days to the original payment method.
  

7️⃣ Can I exchange an item?

Yes, exchanges are allowed within 5 days of delivery, subject to stock availability. Please contact our support team for assistance.

8️⃣ Who covers the return shipping cost?

• Return shipping is generally the customer’s responsibility.
  
• If the product is damaged, defective, or incorrect, FlexShop will cover the return shipping cost.