(Pack of 2) Octopus Head Massager Scalp Relaxation for Relieve Fatigue and Pressure

At FlexShop, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 5-Day Easy Return Policy to ensure a smooth and hassle-free experience.

✅ Eligibility for Returns

To qualify for a return:

• The item must be returned within 5 days of delivery.
  
• The product must be in original condition, unused, and undamaged.
  
• All original tags, packaging, accessories, and invoice must be included.
  
• The product should not show any signs of use, washing, or tampering.
  

❌ Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products.
  
• Products without original packaging or tags.
  
• Clearance / final sale items.
  
• Personal care items (for hygiene reasons).
  
• Customized or made-to-order products.
  

📦 How to Initiate a Return

1. Contact our customer support within 5 days of delivery.
   
2. Share your Order ID and the reason for return (with images if required).
   
3. Our team will verify and provide return instructions.
   
4. After product inspection, refund or replacement will be processed.
   

💰 Refund Process

• Refunds will be initiated after successful product inspection.
  
• Amount will be credited to the original payment method within 5–7 business days.
  
• For Cash on Delivery (COD) orders, refund will be processed via bank transfer or UPI.
  

1️⃣ What is your return policy?

At FlexShop, we offer a 5-Day Easy Return Policy on eligible products. If you are not satisfied with your purchase, you can request a return within 5 days of delivery for a refund or exchange.

2️⃣ How do I request a return?

To request a return:

• Contact our customer support team within 5 days of delivery.
  
• Share your Order ID and reason for return.
  
• Provide clear images (if the product is damaged or defective).
  
• Our team will guide you through the next steps.
  

3️⃣ Are there any items that cannot be returned?

Yes, the following items are not eligible for return:

• Used, damaged, or altered products.
  
• Products without original packaging, tags, or accessories.
  
• Clearance or final sale items.
  
• Personal care or hygiene products.
  
• Customized or made-to-order items.
  

4️⃣ What condition should the item be in to qualify for a return?

To be eligible for return, the item must:

• Be unused and undamaged.
  
• Be returned in its original packaging.
  
• Include all tags, manuals, and accessories.
  
• Be in the same condition as delivered.
  

5️⃣ Will I be charged a restocking fee?

No, FlexShop does not charge any restocking fee. However, return shipping charges may apply unless the product was damaged, defective, or incorrect.

6️⃣ How long does it take to process a return?

• Once we receive the returned item, it will be inspected.
  
• Approval or rejection will be notified within 3–5 business days.
  
• If approved, refunds will be processed within 5–7 business days to the original payment method.
  

7️⃣ Can I exchange an item?

Yes, exchanges are allowed within 5 days of delivery, subject to stock availability. Please contact our support team for assistance.

8️⃣ Who covers the return shipping cost?

• Return shipping is generally the customer’s responsibility.
  
• If the product is damaged, defective, or incorrect, FlexShop will cover the return shipping cost.